Job Description

Overview Salelytics is hiring! We have a variety of shifts open working 40 hours a week, Monday-Sunday availability and the ability to earn up to $13.00-$15.00/hr. and possible bonus incentives. You will be working with many of the companies that you have grown to trust over the years, and helping them with their businesses! Responsible for connecting with existing and potential customers while working on projects requiring strong customer service skills; agents are responsible for processing various incoming and outgoing phone calls and/or email communication for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations. Responsibilities Customer Care and Technical Job Functions - Connect with customers and potential customers in order to help resolve and find solutions to customer issues of a general and/or technical nature, while ensuring adherence to corporate and department policies and procedures Exercise exceptional communication skills in an effort to optimize each contact with an existing or potential customer Process incoming and outgoing focused phone calls to collect information, investigate issues, or diagnose and troubleshoot problems Research and resolve issues, within the scope of responsibility Obtain, enter, and verify customer information in designated systems Document customer notes with clear, concise explanations in a timely, and accurate manner, navigating systems while on the phone and documenting as much of the conversation in real-time as possible Maintain established quality, calls/interactions per hour, and response time metrics, while supporting overall goals and objectives Maintain excellent product knowledge, stay informed with training updates and email updates Follow proper escalation pathways determined by each program and situations Escalate to Manager, any situation as documented in procedure or is outside of the associates control that could adversely impact the Company or Salelytics Ability to handle customer support inquiries and customer support complaints Ability to manage multiple channels of communication, including inbound and outbound phone, email, chat and paper Ability to move between varying types of inquiries within the same shift Customer Retention/Generation/Qualification - As required, perform calls to businesses and/or consumers in order to further qualify prospects, generate leads or retain customers for assigned client and program, ensuring adherence to established policies and procedures Optimize each contact by outlining opportunities and benefits of pursuing relationship with assigned client Document interactions based on client specifications in an accurate and timely manner Maintain established calls per hour and response time metrics, while supporting Company goals and objectives General Associate Job Responsibilities - Exercise exceptional customer service skills in an effort to optimize each contact with the customer Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner Maintain required documentation in an accurate and timely manner using established systems Maintain strict confidentiality of information provided by customer or data accessed within assigned systems Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls Establish and maintain a professional relationship with internal/external customers, team members and department contacts Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided Related Duties as Assigned The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents Consequently, job incumbents may be asked to perform other duties as required Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above Please contact your local Employee Relations representative to request a review of any such accommodations Qualifications Education Must be 18 or older and have a High School education or GED required Additional education may be required based on individual projects and/or locations Experience Candidates need to meet the experience requirements for specific program Responsible for properly using, maintaining, and returning upon request any company equipment and assets issued by Salelytics This position requires you to be on camera for training and for meetings thereafter throughout tenure with Salelytics Location: Candidate's must reside in the following states: Wisconsin Georgia Texas Florida Position Posting Availability: This job is posted for all of 2025 and will be unavialable as of 12/31/2025 Salelytics is striving for a diverse workforce. We encourage Women, Minorities, LGBTQ Community Members, and Veterans to apply. We are an equal opportunity employer and do not discriminate based on Age, Race, or Sexual Identity/Orientation. IND123 Salelytics

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