Job Description

Our  First Impressions Team plays a crucial role as the friendly voice of our client, assisting customers over the phone, booking service appointments, and introducing them to our MVP service - Service Professor's Customer Loyalty Program.

** This is an onsite position in Grand Rapids. **

Responsibilities:

• Provide 5-Star quality customer service, establishing friendly relationships with prospective clients
• Convert inbound and outbound calls into booked service appointments, ensuring all relevant repair details are captured
• Present the benefits of our MVP service and assist in onboarding new members
• Prepare packets for technicians with relevant information and handouts
• Deliver call scripts authentically with clarity, compellingness, and personability
• Tactfully manage difficult calls, serving as an advocate for our valued customers
• Maintain and update the customer database with complete and accurate information
• Fulfill any other duties/responsibilities as assigned by a supervisor

Shift Available = 

• FT 4 day, 10 hours = Wednesday/Thursday/Friday/Saturday; 7:00am - 5:30pm
• FT 4 day, 10 hours = Sunday/Monday/Tuesday/Wednesday; 7:00am - 5:30pm
• FT 4 day, 10 hours = Wednesday/Thursday/Friday/Saturday; 9:00am - 7:30pm
• PT 3 day, 5 hours = Monday, Tuesday, Friday; 8:00am-1:00pm

What does it take?

• Minimum of 1 year of customer service in a call center or inside sales experience
• Comfortable using phones and computers
• Typing speed of at least 40 words per minute
• Strong interpersonal communication skills
• High school diploma or equivalent required
• Strong attendance record and ability to prioritize tasks while maintaining accuracy
• Highly motivated, flexible, and positive attitude
• Capable of working independently and collaboratively in a team environment
• Quick learner with the ability to adapt to appropriate business systems and workflows
• Must be able to work one of the shifts listed above

Why Atrium/Service Professor?

• Weekly Competitive Pay!
• Medical benefits on DAY ONE!!
• 401k + Company Match
• Paid holidays, PTO, and an extra floating holiday
• Life insurance, short-term and long-term disability insurance – company paid
• Dog-friendly workplace
• 4 years as Inc. 5000 Fastest growing Companies
• Recognized as Best and Brightest Companies to Work For

EEOC statement:  Atrium Home Services  and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.

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