This position is responsible for welcoming, seating and presenting menus to guests according to department policies and procedures. Primary duties include coordinating all guest seating in accordance with proper station rotation, observing tables and keeping track of clean, dirty and occupied tables, taking guest information and quoting accurate wait times or maintaining an orderly line when tables are not immediately available, answering phones, assisting guests and taking messages, answering guest questions concerning restaurant concepts, menus and directions, and interacting with all exiting outlet guests to thank them and solicit comments. Secondary duties include cleaning and organizing the host area, maintaining comps and special request forms, assisting in opening and closing duties including arranging the room and setting tables, and performing other related duties as needed. Minimum qualifications include previous guest service experience, ability to read, write and determine wait times, and ability to visually scan the restaurant for clean, unoccupied tables. Competencies required include strong communication, organizational and multi-tasking skills, knowledge of operational policies, legal beverage service guidelines and state liquor laws, property-wide knowledge of Mohegan Sun, and understanding of ProHost seating system. Training requirements include outlet-specific standard operating procedures and SMART alcohol awareness. Physical demands include ability to stand during entire shift, reach, bend and stoop for extended periods, work in a fast-paced environment with frequent interruptions, and work various shifts and flexible hours. Mohegan Sun reserves the right to make changes to the job description as necessary.
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